On-Site Technical Support

On-site Technical Support

Cadianda offers flexible monthly support plans to suit the needs of any size business located in Montreal. Each plan offers set hours of service, specific guaranteed response time frames and reduced on-site/remote hourly rates for a monthly fee.

These options are designed to allow for better budgeting of your routine maintenance needs, as well as provide the security of 24/7 emergency servicing. Cadianda support plans offer experienced and dependable network and technical support for peace of mind with made to measure pricing options to fit your business.

Support Plan Features

Standby

Small Business

Mid Size Business

Enterprise

Monthly

$50.00

$100.00

$250

$900

Number of Desktop Computers†

N/A

3

10

30

Number of Servers‡

N/A

0

1

5

Guaranteed Response Time
(Non Emergency)

3 Business
Days

2 Business
Days

1 Business
Day

1 Calendar
Day

Service Hours

9am - 5pm
Mon-Fri

9am - 6pm
Mon-Fri

8am - 8pm
Mon-Fri

24/7

Included On-Site/Remote Support
(Within Service Hours)

N/A

4hrs

10hrs

20hrs

Additional On-Site/Remote Support
(Within Service Hours)

$50/hr

$45/hr

$40/hr

$50/hr

After Hours On-Site/Remote Support
(Non Emergency)

$75/hr

$65/hr

$55/hr

$0/hr

On-Site/Remote Emergency Service
(24/7, 24hr Response Time)

$120/hr

$110/hr

$100/hr

$0/hr*

GST and PST is not included in prices above

† Support for Additional Computers: $20/m each, or $150/m for 10
‡ Support for Additional Servers: $30/m each, or $125/m for 5
* $50/hr rate applicable after 20hr “included on-site/remote support” service

Service Overview

  • Reduced Hourly Rates
  • Support for Desktops
  • Support for Servers
  • Guaranteed Response Time
  • After Service Hours Support
  • 24/7 Emergency Support